If someone shows at my office Monday morning wanting to express disappointment for the sermon preached and the policy made, I probably would give anyone full and undivided respectful attention and let that person vent. This style is hugely important and spiritually healthy in a church setting considering the fact that it’s a family. I do not, for the life of me, anticipate it but pray for diplomacy when reality hits. Amen.
The outburst of the infamous Jetblue flight attendant Steven Slater has, for the past few days, been the most talked in the country. It has dominated national conversation, drawn widespread media frenzy and become an internet sensation calling him a hero for exiting the plane and jumping out into the air. Surprisingly, it has caught my attention as it has to do with customer/agent relations and handling one’s emotion. Not to mention the woman who broke the window of a drive thru fast food after being refused chicken nuggets. In a work environment, there are times when someone gets under our skin, push us to the wall, lose control and explode. It’s understandable and intolerable. Would you do the exact opposite?